Insurance/Refunds
Insurance
UPS is liable for loss or damage, at no extra cost, for up to $100.00 for each domestic package, international shipment, or pallet in a UPS Worldwide Express Freight® shipment, where there is no declared value.
Learn MorePlease note that these amounts are in U.S. dollars. When a shipper declares a value in excess of $100, it does not receive any form of insurance unless the shipper adds the additional fee to cover such costs which is the responsibility of the buyer.
We want you to feel all the positive energy when receiving your Minerals and More order!
Mother Earth has provided Crystals in all sorts of shapes, sizes and colors. No two will ever be the same, and since they do come from the ground, they can have imperfections which add to its own mystique and individuality. We do our best to showcase each piece for all to see the various distinctive patterns, colors, and unique markings that make each stone a one-of-a-kind item. Once an item is purchased and ready for transit, we take great pride to delicately handle your order with great care.
Broken Crystal?
We take every precaution in your packaging to ensure your order arrives safely. Although careful precaution is taken, we are also aware that accidents can happen in the time between leaving our hands and arriving in yours.
- If your order does arrive damaged, please be sure to notify us immediately (within 72 hours)
- Take pictures of the box and damage, or otherwise specifield, so we can handle your situation properly.
- We will do everything in our power to correct an issue but any refunds and/or credits issued will be made at the sole discretion by UPS on a case by case basis.
* Please click link to go to Resolution Center
Resolution Center* Please click link to go to Resolution Center
* Please click link to go to Resolution Center
Please be aware that all shipments are covered up to $100 through UPS. Any shipments over the value of $100 are covered if the buyer purchased insurance.
UPS INSURANCE REQUIREMENTS
1. A photo of the damaged item
2. A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
3. A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
4. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z)
5. Two photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides.)
